legobet Casino and Sportsbook Terms and Conditions

We at legobet set out these terms to explain how your account operates, what we require from you when you sign up, and how we handle your deposits, withdrawals, and disputes. These are the core rules under which we provide our service to account holders in jurisdictions where local law permits online gaming and sportsbook operations.

This page covers account opening requirements, deposit and withdrawal procedures, bonus and promotional terms, our policies on account security, and how we settle disputes. We write these terms in plain language as an explanation of how legobet works — not as legal jargon. If you have questions about any point, our customer support team is available via live chat, email, and phone.

Your legobet Account and Access

Account Opening and KYC Verification

When you sign up for legobet, we require your full name, date of birth, email address, phone number, and government-issued ID. We do this to comply with anti-money-laundering regulations and prevent fraud. Our verification team reviews your documents within 24 hours. Once we verify your identity, your account is active and you can deposit funds. If verification is delayed or we cannot confirm your identity, we contact you via email or SMS to explain what additional information we need.

Deposits and Your IDR Wallet

We accept deposits via nine payment channels: DANAe-walletmobile banking, local payment, online paymente-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Deposits via digital wallets typically confirm within minutes. Bank transfers settle within subject to verification to 4 hours depending on your bank and the time of day. Once confirmed, funds are credited to your legobet IDR Wallet and available for use immediately. We do not hold deposits in pending status once payment reaches our system. Your wallet balance syncs in real time across all devices — Android app, iOS Safari, and desktop.

Withdrawals and Account Restrictions

You can withdraw your balance at any time. Funds return to the same payment method you used to deposit. If you funded your account via mobile banking, your withdrawal goes to local payment. We review all withdrawals for fraud — this typically takes 1 to 2 hours. Once reviewed, we send the funds to your payment provider within 1 business day. Large withdrawals may take longer, but we notify you of any delay. During major holidays like Idul Fitri and Idul Adha, processing may extend by 1 business day.

We may restrict your account if we detect unusual activity, if your submitted documents do not match our records, or if you fail to respond to a verification request. In these cases, we contact you before restricting access and explain what is required to restore it.

We at legobet process your account data with encryption, store your ID documents on isolated servers, and do not share your information with third parties without your consent.

Our legobet Policies and Obligations

Jurisdiction and Service Availability

Our legobet service is available only in jurisdictions where online gaming and sportsbook operations are legal. We do not serve restricted regions. If you access legobet from a prohibited location, your account may be suspended. If you travel outside a supported jurisdiction temporarily, your account access is restored when you verify your location. This is a legal compliance requirement we must enforce.

Bonuses and Promotional Terms

We may offer bonuses or promotional credits to new and existing account holders from time to time. Any bonus we credit to your account comes with specific terms — wagering requirements, game restrictions, validity period, or withdrawal conditions. We display these terms clearly when you claim a bonus. Bonuses are subject to forfeiture if you do not meet the conditions within the specified timeframe. We reserve the right to withdraw bonus offers and adjust bonus terms at any time.

Dispute Resolution

If you dispute a transaction, a market settlement, or a technical issue on legobet, contact our customer support team. We gather evidence — your transaction history, the odds at the time of your stake, the official result from the tournament organizer — and issue a resolution within 3 to 5 business days. If we cannot resolve the dispute to your satisfaction, you may escalate it, and we review it again. If the dispute remains unresolved after our review, we offer alternative dispute resolution through an independent arbitrator if applicable under local law.

Account Security and Data Protection

We encrypt all data transmitted between your phone and our legobet servers using TLS 1.3. Your password is hashed using industry-standard algorithms and stored separately from your account profile. We do not store your government ID in plain text. When you log into legobet from a new device, we send a verification code via SMS to confirm it is you. We do not log your gaming history to external vendors, and we do not sell your personal information. Your data is stored on encrypted databases and protected against unauthorised access.

Account Closure and Liability

You can close your legobet account at any time by contacting our customer support team. Once closed, we process any outstanding withdrawals within 1 to 2 business days. After that, your account is deleted and your data is archived according to our retention policy. We are not liable for technical failures, server downtime, or third-party payment provider errors unless we have been negligent. We are liable for losses caused by our fraud or data breach only to the extent permitted under local law in your jurisdiction.